Refund policy
At LOU, we offer a 1-year exchange and return policy. The period is calculated from the day you receive your order.
You may exchange or return all items, whether purchased in-store or online, in our physical store.
If you choose to exchange an item in-store, you must bring the item in unused condition and in its original packaging, along with your proof of purchase (receipt or order number).
If you wish to return an item by mail, you are responsible for the return shipping costs. For webshop purchases, please include your order number. For in-store purchases, please include your receipt. Returned items must be unused and in their original packaging.
IMPORTANT: Your return shipment must always be sent with business delivery, regardless of the carrier chosen. We are unable to accept returns delivered to parcel shops or other pickup locations.
Please note that DAO does not offer business delivery, and at LOU we are unable to collect parcels delivered to parcel shops.
We always recommend that you obtain a receipt as proof of shipment in case the parcel is lost in transit. You are responsible for the return shipment until we have received it.
Right of Complaint
We provide a 2-year warranty in accordance with the Danish Sale of Goods Act. The warranty covers defects in materials and/or manufacturing.
The warranty does not cover defects or damage caused by incorrect use of the product.
Online
If you wish to file a complaint regarding an item purchased on karrusella.dk, please contact us at web@loushop.dk.
In-store
If you wish to file a complaint regarding an item purchased in one of our stores, please bring the item along with the original receipt. When submitting a complaint, we aim to resolve the issue immediately. In some cases, however, we may need to retain the item for further inspection.
Return Address
ALL RETURNS MUST BE SENT WITH BUSINESS DELIVERY TO:
LOU
Skindergade 31
1159 Copenhagen K
Denmark